Support

Before you request support, please read the current document.

If you still have support questions, please do the below:

  1. Visit C23 Sundowner Support forums.
  2. Check the forums if the issue already exists, and may be already answered.
  3. If not, start a new topic, and:
    • Describe in detail the issue you have, so we be able to reproduce.
    • If it is possible, attach and image or video indicating the issue. Forums have usually restricted space, you may upload to a service and post the link.
    • Always attach the Log.txt file, located in X-Plane's root folder.

NOTE

Make sure that you attach the Log.txt file, just after closing X-Plane. If you start X-Plane before doing so, the file will be overwritten, and the info we need will be lost!

Also, you can contact X-Aviation Support.

NOTE

We will try to our best to solve you issue as soon as possible. In some cases, though, might take a few days, depending on the issue and our workload, to be able to respond. Please be patient!

Third Party Support

GPS Units

The logic and operation of the units is provided by their respective developers, and we intergrate them in our aircraft. For issues with the integration, please follow the above procedure. For issues with the units as operation, please go to:

RealSimGear Units

For support, please visit RealSimGea Help Center, and X-Pilot forums:

Avitab

Visit Avitab Support Forums. Get the latest version from the Github repository.