Support

Before you request support, please read the current document.

If you still have support questions, please do the below:

  1. Visit LES Support forums.
  2. Check the forums if the issue already exists, and may be already answered.
  3. If not, start a new topic, and:
    • Describe in detail the issue you have, so we be able to reproduce.
    • If it is possible, attach and image or video indicating the issue. Forums have usually restricted space, you may upload to a service and post the link.
    • Always attach the Log.txt file, located in X-Plane's root folder, and the DC3.log file, located in Douglas DC-3 v2/resources/data/ folder.

NOTE

Make sure that you attach the Log.txt and DC3.log files, just after closing X-Plane. If you start X-Plane before doing so, the files will be overwritten, and the info we need will be lost!

Also, you can contact X-Aviation Support.

NOTE

We will try to our best to solve you issue as soon as possible. In some cases, though, might take a few days, depending on the issue and our workload, to be able to respond. Please be patient!